Return & Refund Policy

At Love Song, we want you to love every purchase. As our products are personal care and skincare items, we follow strict hygiene standards to ensure the safety of all our customers.

Returns

We do not accept returns or exchanges on products that have been opened, used, or tampered with.

A return or replacement may be considered only if:

• You receive a damaged product.

• You receive the wrong product.

• Your order is missing an item.

To request a replacement, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

• An unboxing video showing the issue (recommended for faster resolution)

Requests made after 48 hours may not be eligible for replacement.

Refunds

Refunds are issued only in the following cases:

• Your order is cancelled before it is shipped.

• A replacement cannot be arranged for a verified damaged, defective, or incorrect product.

• Your order cannot be fulfilled due to unforeseen circumstances.

Once approved, refunds will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened or used skincare products

• Bath salts

• Products with broken seals or damaged packaging after delivery

• Gift cards (if applicable)

Order Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part, such as an incorrect or damaged item.

Contact Us

For any questions regarding your order, please contact us at:

Email: support@lovesong.in

Please include your order number in all communications so we can assist you as quickly as possible.